Frequently Asked Questions

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To set up an account with us, we just need a few details to get started. Please provide the following billing information:

• Contact Name
• Contact Email
• Phone Number
• Billing Address
• City, State, and Zip Code

Once you have these details ready, you can email them to our team at operations@harbingerlogistics.com, and we'll set up your account promptly. 

 We offer several convenient payment options to accommodate your preferences:

1. Payments by Check
   You can mail a check to our billing address.
2. ACH (Automated Clearing House)
   We accept ACH transfers for quick and secure payments.
3. BillTrust Portal
   You can make payments through our BillTrust Portal for easy online transactions.
4. One-Time Payment
   If you prefer a one-time payment, just let us know. 

We will email you the payment form once you’ve set up your account or decided on this option.  For more details or to set up your preferred payment method, please contact our billing team. 

You can schedule a pickup by contacting us directly or using our online booking system. Our team will arrange for a pickup at your desired location and time.

To get a quote, simply contact us with the details of your shipment, including origin, destination, weight, and dimensions. You can reach us by phone, email, or through our website's request form, and our team will provide a prompt and competitive quote. 

Tracking your shipment is easy. Once your shipment is booked, you’ll receive a regular update from our team. You can also reach out to us directly for real-time updates on your shipment’s status. You'll get a notification once shipment is delivered. 

Yes, we offer tailored logistics solutions for temperature-sensitive, fragile, and specialized shipments. Let us know your specific requirements, and we'll ensure the appropriate equipment and handling for your cargo. 

If your shipment is delayed, our team will proactively notify you and work to resolve the issue. Please reach out if you need immediate assistance or have concerns about your delivery schedule. 

Generally, an extreme length fee applies if any single piece is 12 feet or longer. To ensure you receive the most accurate cost, please reach out to us, and we’ll double-check that you're getting the correct quote. 

If you need to make changes or cancel a shipment, please contact us as soon as possible. We’ll do our best to accommodate your request and minimize any associated fees. 

Yes, we offer comprehensive logistics solutions for both domestic and international shipments. Our team can handle all aspects of your international shipping needs, including customs clearance and documentation. 

 For international shipments, we manage the customs clearance process to ensure smooth transit across borders. We handle all the necessary documentation and compliance requirements, so you don’t have to worry. 

You can request copies of your invoices, BOLs, and other shipping documents by contacting our support team, or you can access them directly through your online portal.