Insurance-Related

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Yes, we offer optional cargo insurance to protect your shipment against damage, loss, or theft during transit. Please let us know if you’d like to include insurance, and we can add it to your shipment booking. 

The cost of cargo insurance varies depending on factors like the value of the goods, the type of cargo, and the shipment route. We can provide a customized quote based on your specific shipment details. 

While carriers provide limited liability coverage, it may not cover the full value of your goods. We recommend purchasing additional cargo insurance for full protection, especially for high-value or fragile items. 

If your shipment is damaged or lost, please notify us immediately. You’ll need to provide documentation such as:

• Bill of Lading
• Photos of the damage
• Detailed description of the issue. 
• Customer's Invoice

Our team will guide you through the claims process to ensure a swift resolution. 

Yes, certain items such as perishable goods, hazardous materials, and high-risk items like precious metals may have insurance restrictions.  Check Falvey Insurance Exclusions and Restrictions for your reference.

Insurance must be arranged before your shipment is picked up. Unfortunately, we cannot add coverage after the shipment has already been in transit. 

If your claim is denied, we will work with you to understand the reasons and explore any additional options for resolution. It’s important to provide all required documentation and details to strengthen your claim. 

Yes, you can cancel your cargo insurance before the shipment is picked up. Please contact us as soon as possible to adjust your booking.